Effective Date: November 19, 2025
Applies to: iOS and Android Mobile Apps
This Privacy Policy explains how Alnova AI Inc. (“Alnova AI“, “we“, “our“, or “us“) collects, uses, stores, and protects your personal information through Alnova AI mobile applications for iOS and Android.
We are committed to complying with applicable privacy laws, including HIPAA, PIPEDA, and relevant regional regulations.
I. Data Collection
For Both iOS and Android:
- Name and contact information
- Health-related data submitted by the user or healthcare provider (e.g., dental history, medical records)
- Uploaded photos or documents (if permitted)
- Device information (model, OS version, etc.)
- App usage data, crash logs, and diagnostics
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iOS-specific:
- Integration with Apple HealthKit (only with user permission)
Android-specific:
- Location data (if granted, for features like clinic directions)
II. How We Use Your Data
- To facilitate treatment management, reminders, and communication
- To improve app functionality and stability
- To personalize user experience through features such as AI-driven recommendations
- To comply with legal, regulatory, and privacy standards
III. Security Measures
- All data is encrypted in transit and at rest
- We use secure cloud infrastructure (e.g., MongoDB Atlas, AWS) compliant with major security frameworks
- Access to sensitive data is role-based and monitored
IV. Data Sharing & Permissions
- We do not sell or rent your personal data.
- Data is only shared with:
- Authorized healthcare providers
- Trusted third-party service providers under strict confidentiality agreements
- Permissions requested are essential for core functionality and can be managed via your device settings
V. User Rights
- You may view, edit, or delete your personal data at any time within the app
- You may request complete account deletion, in compliance with HIPAA, PIPEDA, and other laws
- Upon deletion, data is removed from our systems within 30 days unless legally required to retain it
VI. Data Retention
We retain your information only as long as necessary for the purpose for which it was collected or as required by law. Inactive accounts may be flagged for deletion after 24 months of non-use.
VII. Children’s Privacy
Our services are not intended for children under the age of 13 without parental or guardian consent. If you believe we have inadvertently collected information from a minor, please contact us.
VIII. Contact Us
For questions or concerns regarding this Privacy Policy or to exercise your rights, contact:
Privacy Officer – Alnova AI
Email: support@alnovaai.com